Last Updated: 28 November 2025
These Terms of Service outline the expectations, responsibilities, and conditions for clients engaging services from LAYCRAFT TILING. By booking our services, you agree to the following terms.
LAYCRAFT TILING provides professional tiling services including installation, waterproofing, preparation, renovation tiling, and related work. We guarantee to deliver the highest quality workmanship within our ability and in accordance with industry standards.
All quotes and general advice are free of charge.
Quotes are based on the information provided by the client at the time of consultation. Any adjustments due to unforeseen conditions may affect the final price.
A portion of the total quoted amount must be paid upfront as a deposit to secure the booking.
The remaining balance is due upon completion of the job.
Payment is required before final sign-off unless otherwise agreed in writing.
Clients may provide their own tiles if they prefer.
If LAYCRAFT TILING supplies tiles or materials, additional charges will apply to cover purchase costs, transport, and handling.
Once materials have been purchased for a job, the client is responsible for these costs even if they change their mind about tile selection.
We commit to delivering clean, precise, and professional workmanship.
If the work meets industry standards and is completed correctly, but the client is dissatisfied for aesthetic reasons related to their own tile choice or design requests, no refund will be offered.
However, we may offer a discounted rate for rework purely for aesthetic changes.
Refunds are not available for jobs completed correctly and signed off.
If any part of the job is proven to be defective due to workmanship issues, we will fix it at no extra cost within a reasonable timeframe.
This does not apply to damage caused by the client, other trades, structural movement, or incorrect information provided to us.
Clients agree to:
We are not responsible for delays or additional costs due to undisclosed issues or site conditions.
Clients must ensure we have safe, uninterrupted access to the site during agreed working hours. Delays caused by access restrictions may incur additional charges.
Any changes requested after work has started may affect the cost or timeline. We will inform the client before proceeding.
LAYCRAFT TILING is not liable for:
We will always advise if we believe tiles provided may affect the final result.
Deposits are non-refundable once materials have been purchased or the job has been scheduled.
If the client cancels without a valid reason or adequate notice, additional fees may apply.
By hiring LAYCRAFT TILING, receiving a quote, or booking a service, the client acknowledges and accepts these Terms of Service.
We're happy to clarify any part of our Terms of Service. Get in touch if you have questions or concerns.
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